FAQs

Frequently Asked Questions

Everything you need to know about SKBHOSTING.

General

SKBHOSTING is a premium cloud hosting provider offering shared hosting, VPS, dedicated servers, domains, SSL certificates, and email hosting services for businesses in Nigeria and Africa.
Our primary data centers are in Lagos (Nigeria), London (UK), and Frankfurt (Germany). We also have CDN nodes across 50+ global locations.
Yes! All hosting plans come with a 30-day money-back guarantee. If you're not satisfied, we'll refund you in full — no questions asked.
You can reach us via live chat (24/7), email (support@skbhosting.com), phone, or by opening a support ticket from your dashboard.

Hosting

We use cPanel for shared and reseller hosting, and Plesk as an option for VPS and dedicated server customers.
Yes! Our Business and Pro shared plans support multiple websites. VPS and cloud plans support unlimited websites.
We guarantee 99.9% uptime on shared hosting and 99.99% on cloud, VPS, and dedicated plans, backed by our SLA.
Yes, VPS and cloud plans support all major languages and runtimes. Shared hosting supports PHP (all versions), Perl, and Python via CGI.

Domains

Domain registration through our Truehost Reseller API is typically instant (under 5 minutes) for most TLDs.
Yes! We support domain transfers for most TLDs. You'll need to unlock your domain and get the EPP code from your current registrar.
Yes, we offer free WHOIS ID protection (powered by Truehost) on eligible TLDs to keep your personal information private.
We send reminder emails 60, 30, 15, and 7 days before expiry. After expiry there's a 30-day grace period before the domain is released.

Billing

We accept Paystack, Flutterwave, bank transfer, and most Nigerian debit/credit cards (Visa, Mastercard, Verve).
Yes! All plans are available on monthly or yearly billing cycles. Yearly billing saves you up to 17%.
Yes, 7.5% VAT is applied to all orders as required by Nigerian tax law. This is shown clearly at checkout.
Invoices are generated automatically and available in your dashboard under Billing → Invoices. You can download PDF copies.

Still have questions?

Our support team is available 24/7 to help you.